Jira Service Management

{"xsrfToken":"7766fd58091dbf242ed29c679f3f1a35f53fca76_lout","branding":{"id":"3","key":"ist","name":"IdenTrust Support Tickets","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6c50939-7f8b-4a6a-895e-9222171f5a5b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2YzUwOTM5LTdmOGItNGE2YS04OTVlLTkyMjIxNzFmNWE1YiI6WyJyZWFkIl19LCJleHAiOjE3NTk3Nzk1NTksIm5iZiI6MTc1OTc3ODk1OX0.oH16JyPm4Rn9Jsor8uNnRa7CSIzpCxI7e2SybbSEJC0&client=c392b5a3-88a5-441f-8b55-8da871ab52ab&mode=fit","logoId":"c6c50939-7f8b-4a6a-895e-9222171f5a5b","isLogoAvailable":true,"helpCenterTitle":"What can IdenTrust help you with today?","sharedPortalName":"IdenTrust Support","userInitialAnnouncementHeader":"Important Announcement - macOS Tahoe Support","userInitialAnnouncementMessageWiki":"We want to inform our Mac users that the recent release of macOS Tahoe (version 26), launched on September 15, 2025, is not currently supported by IdenTrust for: — Retrieving digital certificates — Installing or using ActivClient middleware required for hardware-based certificates\nWe sincerely apologize for any inconvenience this may cause and want to assure you that our team is actively working to provide full support for macOS Tahoe as soon as possible.\nWhat You Need to Know: — Hardware-based certificate users: Please use a Windows machine to retrieve your IdenTrust digital certificate. Once retrieved, the certificate may be used on a Mac as long as the macOS version is earlier than 26. — Software-based certificate users: You may continue to retrieve your certificate using a Mac, provided your system is not running macOS 26.\nWe appreciate your patience and understanding as we work toward compatibility with the latest macOS release.","translations":{"en-US":{"helpCenterTitle":"What can IdenTrust help you with today?","sharedPortalName":"IdenTrust Support","announcementHeader":"Important Announcement - macOS Tahoe Support","announcementMessage":"We want to inform our Mac users that the recent release of macOS Tahoe (version 26), launched on September 15, 2025, is not currently supported by IdenTrust for:\n--- Retrieving digital certificates\n--- Installing or using ActivClient middleware required for hardware-based certificates\n\nWe sincerely apologize for any inconvenience this may cause and want to assure you that our team is actively working to provide full support for macOS Tahoe as soon as possible.\n\nWhat You Need to Know:\n--- Hardware-based certificate users: Please use a Windows machine to retrieve your IdenTrust digital certificate. Once retrieved, the certificate may be used on a Mac as long as the macOS version is earlier than 26.\n--- Software-based certificate users: You may continue to retrieve your certificate using a Mac, provided your system is not running macOS 26.\n\nWe appreciate your patience and understanding as we work toward compatibility with the latest macOS release.","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003087","helpCenterTitleColor":"#eff1f0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7cea7a93-2f1c-482d-b6e6-3188df29bf52/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjZWE3YTkzLTJmMWMtNDgyZC1iNmU2LTMxODhkZjI5YmY1MiI6WyJyZWFkIl19LCJleHAiOjE3NTk3Nzk1NTksIm5iZiI6MTc1OTc3ODk1OX0.URBGpBxSzgdul9zElGVKBkERe0uZ8LwPp3tGMb3Bak4&client=c392b5a3-88a5-441f-8b55-8da871ab52ab&height=300&mode=fit","bannerMediaApiFileId":"7cea7a93-2f1c-482d-b6e6-3188df29bf52","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ist","projectId":10003,"serviceDeskId":3,"name":"IdenTrust Support Tickets","description":"Welcome! Check out our Customer Knowledge Base, or raise a ticket for support!","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"33","name":"Application Status Check","descriptionHtml":"<a href=\"https://secure.identrust.com/tscmcapp/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Check my application status</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Application Status Check","introHtml":"What is the status of my application?","icon":10488,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[4,7],"key":""},{"id":"40","name":"Electronic Prescription of Controlled Substances","descriptionHtml":"<a href=\"https://www.identrust.com/certificates/epcs-prescribers\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EPCS for Prescribers</a> || <a 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use?","icon":10467,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[4,5],"key":""},{"id":"43","name":"General Technical Support","descriptionHtml":"<a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a> || <a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How Do I?</a> || <a href=\"https://www.identrust.com/support/downloads\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Downloads & Drivers</a> || <a href=\"https://www.identrust.com/support/documents\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Document Library</a>","callToAction":"General Technical Support","introHtml":"Don't see your concern addressed in any of the categories?","icon":10469,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4,9,5,6,7],"key":""},{"id":"35","name":"New Computer Help","descriptionHtml":"<a href=\"https://www.identrust.com/sites/default/files/resources/identrust-move-dod-cert-new-comp.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New Computer Help</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"New Computer Help","introHtml":"Have you obtained a new computer and need certificate assistance?","icon":10470,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4,5,6],"key":""},{"id":"44","name":"Outages or Security Compromise Issues","descriptionHtml":"<a href=\"https://www.identrust.com/report-certificate-security-compromise-issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report key compromise, misuse or fraud</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Outages or Security Compromise Issues","introHtml":"Need to report a suspected key compromise, misuse, fraud, or is a service down?","icon":10489,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[9],"key":""},{"id":"37","name":"Passwords","descriptionHtml":"<a href=\"https://www.identrust.com/faq/faq-use-011\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Password Reset</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Passwords","introHtml":"Did you forget your password?","icon":10506,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4,6],"key":""},{"id":"42","name":"Renewing Certificates","descriptionHtml":"<a href=\"https://www.identrust.com/support/howdoi/how-renew-digital-certificate\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to renew</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Renewing Certificates","introHtml":"Problem renewing your certificate?","icon":10507,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4,6],"key":""},{"id":"36","name":"Retrievals","descriptionHtml":"<a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I retrieve?</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Retrievals","introHtml":"Downloading your certificate and need help?","icon":10468,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[4,6],"key":""},{"id":"38","name":"Signing and Sealing Documents","descriptionHtml":"<a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digitally Sign Documents</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Signing and Sealing Documents","introHtml":"Wanting to know how you sign and seal your 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