Jira Service Management

{"xsrfToken":"4344dd942f645f069c18d3687c2c5c072d8456f9_lout","branding":{"id":"3","key":"ist","name":"IdenTrust Support Tickets","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"What can IdenTrust help you with today?","sharedPortalName":"IdenTrust Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"What can IdenTrust help you with today?","sharedPortalName":"IdenTrust Support","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00539b","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/df976c2a-655e-4cca-be37-0fa646259ab6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmOTc2YzJhLTY1NWUtNGNjYS1iZTM3LTBmYTY0NjI1OWFiNiI6WyJyZWFkIl19LCJleHAiOjE3OTQ0ODQ0NDksIm5iZiI6MTc5NDQ4Mzg0OX0.FexEFH6DCGMxY3JUsEk7ccjUjyTmcKftVElgC7FaFe4&client=c392b5a3-88a5-441f-8b55-8da871ab52ab&height=300&mode=fit","bannerMediaApiFileId":"df976c2a-655e-4cca-be37-0fa646259ab6","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#eff1f0","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"ist","projectId":10003,"serviceDeskId":3,"name":"IdenTrust Support Tickets","description":"Welcome! Check out our Customer Knowledge Base, or raise a ticket for support!","descriptionAdf":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Welcome! Check out our Customer Knowledge Base, or raise a ticket for support!\"}]}]}","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"33","name":"Application Status Check","descriptionHtml":"<a href=\"https://secure.identrust.com/tscmcapp/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Check my application status</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Application Status Check","introHtml":"What is the status of my application?","icon":10488,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[4,7],"key":""},{"id":"40","name":"Electronic Prescription of Controlled Substances","descriptionHtml":"<a href=\"https://www.identrust.com/certificates/epcs-prescribers\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EPCS for Prescribers</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Electronic Prescription of Controlled Substances","introHtml":"Mobile Authentication and e-Prescribing questions?","icon":10471,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4,9,6],"key":""},{"id":"34","name":"eNotary Questions","descriptionHtml":"<a href=\"https://www.identrust.com/certificates/learn/igc-certificates-enotaries\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IGC Certificates for eNotaries</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"eNotary Questions","introHtml":"Do you need help setting up your certificate for use?","icon":10467,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[4,5],"key":""},{"id":"43","name":"General Technical Support","descriptionHtml":"<a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a> || <a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How Do I?</a> || <a href=\"https://www.identrust.com/support/downloads\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Downloads & Drivers</a> || <a href=\"https://www.identrust.com/support/documents\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Document Library</a>","callToAction":"General Technical Support","introHtml":"Don't see your concern addressed in any of the categories?","icon":10469,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4,9,5,6,7],"key":""},{"id":"35","name":"New Computer Help","descriptionHtml":"<a href=\"https://www.identrust.com/sites/default/files/resources/identrust-move-dod-cert-new-comp.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New Computer Help</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"New Computer Help","introHtml":"Have you obtained a new computer and need certificate assistance?","icon":10470,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4,5,6],"key":""},{"id":"44","name":"Outages or Security Compromise Issues","descriptionHtml":"<a href=\"https://www.identrust.com/report-certificate-security-compromise-issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report key compromise, misuse or fraud</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Outages or Security Compromise Issues","introHtml":"Need to report a suspected key compromise, misuse, fraud, or is a service down?","icon":10489,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[9],"key":""},{"id":"37","name":"Passwords","descriptionHtml":"<a href=\"https://www.identrust.com/faq/faq-use-011\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Password Reset</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Passwords","introHtml":"Did you forget your password?","icon":10506,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4,6],"key":""},{"id":"42","name":"Renewing Certificates","descriptionHtml":"<a href=\"https://www.identrust.com/support/howdoi/how-renew-digital-certificate\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to renew</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Renewing Certificates","introHtml":"Problem renewing your certificate?","icon":10507,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4,6],"key":""},{"id":"36","name":"Retrievals","descriptionHtml":"<a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I retrieve?</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Retrievals","introHtml":"Downloading your certificate and need help?","icon":10468,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[4,6],"key":""},{"id":"38","name":"Signing and Sealing Documents","descriptionHtml":"<a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digitally Sign Documents</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Signing and Sealing Documents","introHtml":"Wanting to know how you sign and seal your documents?","icon":10481,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[4,5],"key":""},{"id":"41","name":"Voucher Questions","descriptionHtml":"<a href=\"https://www.identrust.com/purchase-certificate-vouchers\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Purchase Certificate Vouchers</a> || <a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Voucher Questions","introHtml":"Voucher question, voucher order, or using vouchers?","icon":10483,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[4,7],"key":""},{"id":"39","name":"Which Certificate Is Needed","descriptionHtml":"<a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>","callToAction":"Which Certificate Is Needed","introHtml":"Questioning which certificate best fits your needs?","icon":10496,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[4,7],"key":""},{"id":"86","name":"Support Call","descriptionHtml":"","callToAction":"Support Call","introHtml":"IdenTrust Support Call today","icon":10550,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"},{"id":5,"name":"Computers"},{"id":6,"name":"Logins and Accounts"},{"id":7,"name":"Applications"},{"id":9,"name":"Problem Report and Outages"}],"orderMapping":{"4":[34,40,39,38,41,42,35,36,37,33,43],"6":[42,40,37,36,35,43],"9":[40,44,43],"7":[39,33,41,43],"5":[38,35,34,43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"896e3e8d-b295-3303-b485-3dff272a8c51","appLinkName":"System Confluence","appLinkUrl":"https://identrustsupport.atlassian.net/wiki","spaceKey":"IST","spaceName":"IdenTrust Online Tickets","spaceUrl":"https://identrustsupport.atlassian.net/wiki/spaces/IST","isServer":false},"labels":[],"projectKey":"IST","serviceDeskId":3,"kbLinkDomainURLs":["https://identrustsupport.atlassian.net","https://support.desk.identrust.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IST","userLanguageHeader":"Check out our new Knowledge Base!","userLanguageMessageWiki":"We are actively working to build out our self-help knowledge base. <a href=\"https://identrustsupport.atlassian.net/servicedesk/customer/portal/3/article/393238?src=-837664102\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Check it out!</a>","defaultLanguageHeader":"Check out our new Knowledge Base!","defaultLanguageMessage":"We are actively working to build out our self-help knowledge base. [Check it out!|https://identrustsupport.atlassian.net/servicedesk/customer/portal/3/article/393238?src=-837664102]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjc0MDU1NzM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc5NDQ4NTA0OSwibmJmIjoxNzk0NDgzODQ5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.jHbNoqBC3sMcquLU6bA4jU3L6G56XoVQK6MAholAL1M","targetCollection":"upload-user-collection--1274055736","endpointUrl":"https://api.media.atlassian.com","clientId":"c392b5a3-88a5-441f-8b55-8da871ab52ab","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"childReq":null,"kbPage":{"id":8454163,"title":"Installing / Importing Your Certificate on a Mac","url":"https://support.desk.identrust.com/rest/servicedesk/knowledgebase/latest/articles/view/8454163","space":{"key":"IST","name":"IdenTrust Online Tickets","id":98306},"serviceDeskIds":[3],"appLinkId":"896e3e8d-b295-3303-b485-3dff272a8c51","idInString":"8454163","projects":[{"projectId":10003,"serviceDeskId":3,"portalId":3}]}}