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IdenTrust Support

What can IdenTrust help you with today?

Topics

  1. Report Certificate Security Compromise Issues
    1. Suspected Certificate Compromise, Misuse, or Fraud
  2. Revocations
    1. Revoking an IGC Digital Certificate
    2. Revoking a DoD ECA Digital Certificate
  3. Password Issues
    1. Resetting The Certificate Account Password
    2. Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
    3. Resetting Your TrustID Software Certificate: Important Steps and Requirements
    Show 3 more
  4. Mobile Authentication
    1. Mobile Authentication – Adding a Device For Authentication
    2. Mobile Authentication – Removing a Device for Authentication
    3. Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
    Show 1 more
  5. Retrieving Certificates
    1. Retrieving Your Software Certificate
    2. Retrieving Your Hardware Certificate
    3. Retrieving a Server Certificate
  6. New Computer
    1. Installing ActivClient or SafeNet Middleware
    2. Backing Up / Exporting Your Certificate on a Windows PC
    3. Export/Back-Up a Digital Certificate on an Apple® Mac
    Show 2 more
  7. Digital Signing and Encryption
    1. Digitally Signing Documents in Adobe®
    2. Digitally Signing a Microsoft® Word Document
    3. Digital Signing Vs. Electronic Signing
    Show 2 more
  8. Email Help
    1. Signing and Encrypting in Office 365®
    2. Setting up Microsoft® Outlook to Sign and Encrypt Emails
    3. Signing and Encrypting Emails in Microsoft® Outlook
    Show 1 more
  9. Security Tips & Tricks
    1. Always Use HTTPS Encryption
    2. Backup Your Data Regularly
    3. Limit User Access and Permissions
    Show 4 more
  10. Application Guides
    1. ECA | Medium Assurance | Software Storage Certificate – Application Overview
    2. ECA | Medium Assurance | Software Storage | Non-U.S. Certificate – Application Guide
    3. ECA | Medium Assurance | TLS/SSL | Organization Validated (OV) Certificate – Application Guide
    Show 20 more
  11. eNotary Help
    1. Digitally Signing Documents in Adobe®
    2. Entering Your Name on eNotary Applications
    3. Testing Your Digital Certificate
    Show 2 more
  12. Haven't used your certificate recently?
    1. Testing Your Digital Certificate
    2. Backing Up / Exporting Your Certificate on a Windows PC
    3. Replacing a Digital Certificate
    Show 9 more

Suggested forms

  • General Technical Support in IdenTrust Support Tickets

    Don't see your concern addressed in any of the categories?

  • eNotary Questions in IdenTrust Support Tickets

    Do you need help setting up your certificate for use?

  • Renewing Certificates in IdenTrust Support Tickets

    Problem renewing your certificate?

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