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IdenTrust Support

What can IdenTrust help you with today?

Topics

  • Retrieving Certificates
    • Retrieving Your Software Certificate
    • Retrieving Your Hardware Certificate
    • Retrieving a Server Certificate
  • Haven't used your certificate recently?
    • Testing Your Digital Certificate
    • Backing Up / Exporting Your Certificate on a Windows PC
    • Replacing a Digital Certificate
    Show 9 more
  • New Computer
    • Installing ActivClient or SafeNet Middleware
    • Backing Up / Exporting Your Certificate on a Windows PC
    • Export/Back-Up a Digital Certificate on an Apple® Mac
    Show 2 more
  • Digital Signing and Encryption
    • Digitally Signing Documents in Adobe®
    • Digitally Signing a Microsoft® Word Document
    • Digital Signing Vs. Electronic Signing
    Show 2 more
  • Password Issues
    • Resetting The Certificate Account Password
    • Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
    • Resetting Your TrustID Software Certificate: Important Steps and Requirements
    Show 3 more
  • Mobile Authentication
    • Mobile Authentication – Adding a Device For Authentication
    • Mobile Authentication – Removing a Device for Authentication
    • Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
  • eNotary Help
    • Digitally Signing Documents in Adobe®
    • Entering Your Name on eNotary Applications
    • Testing Your Digital Certificate
    Show 2 more
  • Revocations
    • Revoking an IGC Digital Certificate
    • Revoking a DoD ECA Digital Certificate
  • Email Help
    • Signing and Encrypting in Office 365®
    • Setting up Microsoft® Outlook to Sign and Encrypt Emails
    • Signing and Encrypting Emails in Microsoft® Outlook
    Show 1 more
  • Security Tips & Tricks
    • Always Use HTTPS Encryption
    • Backup Your Data Regularly
    • Limit User Access and Permissions
    Show 4 more
  • Application Guides
    • ECA | Medium Assurance | Software Storage Certificate – Application Overview
    • ECA | Medium Assurance | Software Storage | Non-U.S. Certificate – Application Guide
    • ECA | Medium Assurance | TLS/SSL | Organization Validated (OV) Certificate – Application Guide
    Show 21 more
  • Report Certificate Security Compromise Issues
    • Suspected Certificate Compromise, Misuse, or Fraud
  • Other Support Guides
    • Replacing the Federal Bridge Certification Authority (FBCA) G4 with FBCA G5
    • Instructional Videos
    • ECA Identity Verification Guidelines

Suggested forms

  • General Technical Support in IdenTrust Support Tickets

    Don't see your concern addressed in any of the categories?

  • Passwords in IdenTrust Support Tickets

    Did you forget your password?

  • Renewing Certificates in IdenTrust Support Tickets

    Problem renewing your certificate?

  • Application Status Check in IdenTrust Support Tickets

    What is the status of my application?

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