IdenTrust Support

What can IdenTrust help you with today?

Check our our YouTube Channel!!

We have tutorials on how to Trust your digital certificates, how to sign and seal documents, retrieval walk-throughs and more!

IdenTrust, part of HID

Topics

  1. eNotary Help
    1. Digitally Signing Documents in Adobe®
    2. Entering Your Name on eNotary Applications
    3. Testing Your Digital Certificate
    Show 2 more
  2. Mobile Authentication
    1. Mobile Authentication – Adding a Device For Authentication
    2. Mobile Authentication – Removing a Device for Authentication
    3. Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
    Show 1 more
  3. Digital Signing and Encryption
    1. Digitally Signing Documents in Adobe®
    2. Digitally Signing a Microsoft® Word Document
    3. Digital Signing Vs. Electronic Signing
    Show 2 more
  4. Email Help
    1. Signing and Encrypting in Office 365®
    2. Setting up Microsoft® Outlook to Sign and Encrypt Emails
    3. Signing and Encrypting Emails in Microsoft® Outlook
    Show 1 more
  5. Retrieving Certificates
    1. Retrieving Your Software Certificate
    2. Retrieving Your Hardware Certificate
    3. Retrieving a Server Certificate
  6. Password Issues
    1. Resetting The Certificate Account Password
    2. Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
  7. Haven't used your certificate recently?
    1. Testing Your Digital Certificate
    2. Backing Up / Exporting Your Certificate on a Windows PC
    3. Replacing a Digital Certificate
    Show 9 more
  8. Revocations
    1. Revoking an IGC Digital Certificate
    2. Revoking a DoD ECA Digital Certificate
  9. New Computer
    1. Installing ActivClient Middleware
    2. Backing Up / Exporting Your Certificate on a Windows PC
    3. Export/Back-Up a Digital Certificate on an Apple® Mac
    Show 2 more
  10. Report Certificate Security Compromise Issues
    1. Suspected Certificate Compromise, Misuse, or Fraud

Suggested forms

  • General Technical Support in IdenTrust Support Tickets

    Don't see your concern addressed in any of the categories?

  • Renewing Certificates in IdenTrust Support Tickets

    Problem renewing your certificate?

  • Retrievals in IdenTrust Support Tickets

    Downloading your certificate and need help?

  • Voucher Questions in IdenTrust Support Tickets

    Voucher question, voucher order, or using vouchers?

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