IdenTrust Support

What can IdenTrust help you with today?

Auto-renewals have been temporarily disabled

Please note: All renewal requests are being reviewed and may take up to 72-hours to be approved.

Topics

  1. eNotary Help
    1. Digitally Signing Documents in Adobe®
    2. Entering Your Name on eNotary Applications
    3. Testing Your Digital Certificate
    Show 2 more
  2. Mobile Authentication
    1. Mobile Authentication – Adding a Device For Authentication
    2. Mobile Authentication – Removing a Device for Authentication
    3. Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
    Show 1 more
  3. Digital Signing and Encryption
    1. Digitally Signing Documents in Adobe®
    2. Digitally Signing a Microsoft® Word Document
    3. Digital Signing Vs. Electronic Signing
    Show 2 more
  4. Email Help
    1. Signing and Encrypting in Office 365®
    2. Setting up Microsoft® Outlook to Sign and Encrypt Emails
    3. Signing and Encrypting Emails in Microsoft® Outlook
    Show 1 more
  5. Retrieving Certificates
    1. Retrieving Your Software Certificate
    2. Retrieving Your Hardware Certificate
    3. Retrieving a Server Certificate
  6. Password Issues
    1. Resetting The Certificate Account Password
    2. Mobile Authentication – What to Do if You've Forgotten Your Password or Your Password isn't Working
  7. Haven't used your certificate recently?
    1. Testing Your Digital Certificate
    2. Backing Up / Exporting Your Certificate on a Windows PC
    3. Replacing certificates
    Show 9 more
  8. Revocations
    1. Revoking an IGC Digital Certificate
    2. Revoking a DoD ECA Digital Certificate
  9. New Computer
    1. Installing ActivClient Middleware
    2. Backing Up / Exporting Your Certificate on a Windows PC
    3. Export/Back-Up a Digital Certificate on an Apple® Mac
    Show 2 more
  10. Report Certificate Security Compromise Issues
    1. Suspected Certificate Compromise, Misuse, or Fraud

Suggested forms

  • General Technical Support in IdenTrust Support Tickets

    Don't see your concern addressed in any of the categories?

  • New Computer Help in IdenTrust Support Tickets

    Have you obtained a new computer and need certificate assistance?

  • Outages or Security Compromise Issues in IdenTrust Support Tickets

    Need to report a suspected key compromise, misuse, fraud, or is a service down?

  • Signing and Sealing Documents in IdenTrust Support Tickets

    Wanting to know how you sign and seal your documents?

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