{"xsrfToken":"3a3e3cde18af97b55797a1fd69db444d722c9347_lout","branding":{"id":"3","key":"ist","name":"IdenTrust Support Tickets","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6c50939-7f8b-4a6a-895e-9222171f5a5b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2YzUwOTM5LTdmOGItNGE2YS04OTVlLTkyMjIxNzFmNWE1YiI6WyJyZWFkIl19LCJleHAiOjE3NTAwNzk0NzYsIm5iZiI6MTc1MDA3ODg3Nn0.o8y7i2NAkN-mRWBLbMhRknZMXaImaKI8ewrPnEB4nYs&client=c392b5a3-88a5-441f-8b55-8da871ab52ab&mode=fit","logoId":"c6c50939-7f8b-4a6a-895e-9222171f5a5b","isLogoAvailable":true,"helpCenterTitle":"What can IdenTrust help you with today?","sharedPortalName":"IdenTrust Support","userInitialAnnouncementHeader":"Check our our YouTube Channel!!","userInitialAnnouncementMessageWiki":"<p>We have tutorials on how to Trust your digital certificates, how to sign and seal documents, retrieval walk-throughs and more!</p>\n<p><a href=\"https://www.youtube.com/@IdenTrustpartofHID\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IdenTrust, part of HID</a></p>","translations":{"en-US":{"helpCenterTitle":"What can IdenTrust help you with today?","sharedPortalName":"IdenTrust Support","announcementHeader":"Check our our YouTube Channel!!","announcementMessage":"We have tutorials on how to Trust your digital certificates, how to sign and seal documents, retrieval walk-throughs and more!\n\n[IdenTrust, part of HID|https://www.youtube.com/@IdenTrustpartofHID]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003087","helpCenterTitleColor":"#eff1f0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7cea7a93-2f1c-482d-b6e6-3188df29bf52/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjZWE3YTkzLTJmMWMtNDgyZC1iNmU2LTMxODhkZjI5YmY1MiI6WyJyZWFkIl19LCJleHAiOjE3NTAwNzk0NzYsIm5iZiI6MTc1MDA3ODg3Nn0.cGk1pij6SkqQlg9S06jw0f1wMyBGG6y3gKiQNfQZ4x0&client=c392b5a3-88a5-441f-8b55-8da871ab52ab&height=300&mode=fit","bannerMediaApiFileId":"7cea7a93-2f1c-482d-b6e6-3188df29bf52","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ist","projectId":10003,"serviceDeskId":3,"name":"IdenTrust Support Tickets","description":"<p>Welcome! Check out our Customer Knowledge Base, or raise a ticket for support!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"33","name":"Application Status Check","descriptionHtml":"<p><b><a href=\"https://secure.identrust.com/tscmcapp/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Check my application status</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Application Status Check","introHtml":"<p>What is the status of my application?</p>","icon":10488,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[4,7],"key":""},{"id":"40","name":"Electronic Prescription of Controlled Substances","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/certificates/epcs-prescribers\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EPCS for Prescribers</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Electronic Prescription of Controlled Substances","introHtml":"<p>Mobile Authentication and e-Prescribing questions?</p>","icon":10471,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4,9,6],"key":""},{"id":"34","name":"eNotary Questions","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/certificates/learn/igc-certificates-enotaries\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IGC Certificates for eNotaries</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"eNotary Questions","introHtml":"<p>Do you need help setting up your certificate for use?</p>","icon":10467,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[4,5],"key":""},{"id":"43","name":"General Technical Support","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b> || <b><a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How Do I?</a></b> || <b><a href=\"https://www.identrust.com/support/downloads\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Downloads & Drivers</a></b> || <b><a href=\"https://www.identrust.com/support/documents\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Document Library</a></b></p>","callToAction":"General Technical Support","introHtml":"<p>Don't see your concern addressed in any of the categories?</p>","icon":10469,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4,9,5,6,7],"key":""},{"id":"35","name":"New Computer Help","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/sites/default/files/resources/identrust-move-dod-cert-new-comp.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New Computer Help</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"New Computer Help","introHtml":"<p>Have you obtained a new computer and need certificate assistance?</p>","icon":10470,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4,5,6],"key":""},{"id":"44","name":"Outages or Security Compromise Issues","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/report-certificate-security-compromise-issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report key compromise, misuse or fraud</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Outages or Security Compromise Issues","introHtml":"<p>Need to report a suspected key compromise, misuse, fraud, or is a service down?</p>","icon":10489,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[9],"key":""},{"id":"37","name":"Passwords","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/faq/faq-use-011\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Password Reset</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Passwords","introHtml":"<p>Did you forget your password?</p>","icon":10506,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4,6],"key":""},{"id":"42","name":"Renewing Certificates","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/support/howdoi/how-renew-digital-certificate\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to renew</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Renewing Certificates","introHtml":"<p>Problem renewing your certificate?</p>","icon":10507,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4,6],"key":""},{"id":"36","name":"Retrievals","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I retrieve?</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Retrievals","introHtml":"<p>Downloading your certificate and need help?</p>","icon":10468,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[4,6],"key":""},{"id":"38","name":"Signing and Sealing Documents","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/support/howdoi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digitally Sign Documents</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Signing and Sealing Documents","introHtml":"<p>Wanting to know how you sign and seal your documents?</p>","icon":10481,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[4,5],"key":""},{"id":"41","name":"Voucher Questions","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/purchase-certificate-vouchers\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Purchase Certificate Vouchers</a></b> || <b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Voucher Questions","introHtml":"<p>Voucher question, voucher order, or using vouchers?</p>","icon":10483,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[4,7],"key":""},{"id":"39","name":"Which Certificate Is Needed","descriptionHtml":"<p><b><a href=\"https://www.identrust.com/support/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a></b></p>","callToAction":"Which Certificate Is Needed","introHtml":"<p>Questioning which certificate best fits your needs?</p>","icon":10496,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[4,7],"key":""},{"id":"86","name":"Support Call","descriptionHtml":"","callToAction":"Support Call","introHtml":"<p>IdenTrust Support Call today</p>","icon":10550,"iconUrl":"https://support.desk.identrust.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"},{"id":5,"name":"Computers"},{"id":6,"name":"Logins and Accounts"},{"id":7,"name":"Applications"},{"id":9,"name":"Problem Report and Outages"}],"orderMapping":{"4":[34,40,39,38,41,42,35,36,37,33,43],"6":[42,40,37,36,35,43],"9":[40,44,43],"7":[39,33,41,43],"5":[38,35,34,43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"896e3e8d-b295-3303-b485-3dff272a8c51","appLinkName":"System Confluence","appLinkUrl":"https://identrustsupport.atlassian.net/wiki","spaceKey":"IST","spaceName":"IdenTrust Online Tickets","spaceUrl":"https://identrustsupport.atlassian.net/wiki/spaces/IST","isServer":false},"labels":[],"projectKey":"IST","serviceDeskId":3,"kbLinkDomainURLs":["https://identrustsupport.atlassian.net","https://support.desk.identrust.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IST","userLanguageHeader":"Check out our new Knowledge Base!","userLanguageMessageWiki":"<p>We are actively working to build out our self-help knowledge base. <a href=\"https://identrustsupport.atlassian.net/servicedesk/customer/portal/3/article/393238?src=-837664102\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Check it out!</a></p>","defaultLanguageHeader":"Check out our new Knowledge Base!","defaultLanguageMessage":"We are actively working to build out our self-help knowledge base. [Check it out!|https://identrustsupport.atlassian.net/servicedesk/customer/portal/3/article/393238?src=-837664102]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzkyYjVhMy04OGE1LTQ0MWYtOGI1NS04ZGE4NzFhYjUyYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwODAwNzYsIm5iZiI6MTc1MDA3ODg3Nn0.1XKsSCQOsqkRvxm21fs4ywTcwzHI5EvOO8MKq2XHrjk","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"c392b5a3-88a5-441f-8b55-8da871ab52ab","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"IdenTrust Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://identrustsupport.atlassian.net/wiki","kbLinkDomainURLs":["https://identrustsupport.atlassian.net","https://support.desk.identrust.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}